Refund policy
Return & Refund Policy
We want every customer to have a positive shopping experience. Please carefully review our return and refund policy before placing your order.
Important – Unboxing Video Required
Customers are strongly required to record one continuous, clear video before opening the package and throughout the entire unboxing process. The video should clearly show the unopened package, shipping label, package condition, opening of the parcel, and the product received.
For claims involving damage, defects, incorrect items, incorrect color, missing items, or other order issues, an unboxing video is required as supporting evidence whenever reasonably possible. Photos alone may not be sufficient to verify a claim. This evidence requirement does not limit any rights or remedies that cannot legally be excluded under applicable consumer law.
Change of Mind / Don’t Like the Item
For eligible products, if you simply change your mind, do not like the product, or decide it is not suitable for you, an approved return will normally be eligible for STORE CREDIT ONLY.
The product must be unused, unworn, unwashed, undamaged, and returned with its original packaging, tags, accessories, and protective materials.
Some products may be marked Final Sale and cannot be returned for change of mind.
Damaged, Defective, Incorrect or Significantly Different Items
If your product arrives damaged, defective, in the wrong color, as the wrong item, with missing contents, or with another significant issue, contact us as soon as possible after delivery.
Please provide the original continuous unboxing video showing the unopened package through to discovery of the issue.
After the claim is reviewed and verified, we may provide an appropriate resolution depending on the circumstances, including a replacement, store credit, partial refund, or full refund where required by applicable law.
If the customer chooses to keep an item with a verified issue, we may offer a 50% partial refund, depending on the nature and severity of the issue.
Size / Fit Issues
Customers are responsible for checking the size information before ordering. If an eligible size return is approved, the product must be unworn and in its original condition. Approved size/fit returns may qualify for an exchange or store credit depending on availability.
Return Shipping
For change-of-mind, preference, or size-related returns, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless otherwise required by law.
Return Authorization
Please contact our customer service team before returning anything. Unauthorized returns may not be accepted.
Once an approved return arrives, it will be inspected before any store credit, replacement, partial refund, or other applicable resolution is processed.
Please record your unboxing from BEFORE you open your parcel. Keep the original video until you have inspected your complete order.