Shipping policy

Shipping Policy

Thank you for shopping with [Store Name]. We work to process and deliver every order as quickly and safely as possible. Please review our shipping policy before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing times may be longer during sales, holidays, promotional periods, high order volumes, product availability delays, or other circumstances outside our reasonable control.

Once an order has entered processing or has been shipped, we may not be able to cancel it or change the shipping address.

Estimated Delivery Times

After processing, estimated delivery times are generally:

Canada: approximately 3–10 business days
United States: approximately 5–12 business days
International Orders: approximately 7–20 business days

These are estimates only and are not guaranteed delivery dates.

Delivery may take longer because of customs clearance, carrier delays, weather conditions, holidays, high shipping volumes, or other circumstances outside our reasonable control.

Multiple Packages

Some orders containing multiple products may be shipped separately from different fulfillment locations or shipping partners.

This means you may receive one item before another. Separate tracking numbers may also be provided.

Receiving only part of your order does not necessarily mean that the remaining products are missing. Please review your shipping notifications and tracking information.

Tracking Information

When tracking information becomes available, it will be sent to the email address or contact information provided with your order.

Tracking information may take 24–72 hours to update after a shipping label is created.

Customs, Duties & Taxes

International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Customs processing can occasionally cause additional delivery delays.

Where applicable, customers are responsible for duties, taxes, or import charges that are not collected during checkout, unless otherwise stated.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us immediately if you notice an error. Once an order has been processed or shipped, we cannot guarantee that the address can be changed.

Additional shipping charges resulting from an incorrect, incomplete, or undeliverable address may be the customer's responsibility where permitted by applicable law.

Delivered but Not Received

If tracking shows your package as delivered but you cannot locate it, please check around the delivery location, household members, building reception/mailroom, and nearby safe locations.

You should also contact the shipping carrier when appropriate.

Please contact our customer service team promptly if you still cannot locate the package so we can review the available tracking and delivery information.

Damaged, Opened, Missing or Incorrect Packages

We strongly recommend recording one continuous unboxing video beginning before you open the shipping package.

The video should clearly show the unopened parcel, shipping label, condition of the packaging, opening of the parcel, all contents inside, and any damage, missing products, incorrect products, or other issues.

For claims involving damaged, defective, incorrect, or missing items, we may request the original unboxing video as supporting evidence. Photos alone may not always be sufficient to verify a claim.

This evidence requirement does not limit any rights or remedies that cannot legally be excluded under applicable consumer law.

Shipping Delays

Once a parcel has been handed to the shipping carrier, some aspects of transportation are outside our direct control.

A tracking update that temporarily stops does not necessarily mean that a parcel is lost. Customs clearance and transfers between shipping partners can also cause gaps between tracking updates.

If a shipment experiences an unusually long delay, please contact us so we can review the shipment and, where appropriate, contact the shipping partner.

Lost or Damaged Shipments

Claims involving potentially lost or damaged shipments may require an investigation with the shipping carrier before a resolution can be provided.

Depending on the circumstances and applicable law, an appropriate resolution may include replacement, store credit, refund, or another remedy.

Contact Us

For shipping questions, please contact:

[Store Name]
Email: [Customer Service Email]

Please include your full name, order number, and tracking number so we can assist you as quickly as possible.

Last updated: September 28, 2026

orders take near about 10 days because its on demand orders

Then we should make the policy very clear that your products are on-demand, so customers know before ordering that delivery is around 10 days.

Shipping Policy

Thank you for shopping with [Store Name]. Please read our shipping information carefully before placing your order.

On-Demand Orders

Most of our products are on-demand items. This means products are prepared, sourced, or processed specifically after an order is placed rather than being held as ready-to-ship inventory.

Because of this, please allow approximately 7–10 business days for your order to be processed and delivered.

In some cases, delivery may take slightly longer due to product availability, quality checks, customs clearance, carrier delays, weather, holidays, or other circumstances outside our reasonable control.

Order Processing

Once your order is confirmed, we begin preparing it as soon as possible. Because orders are processed on demand, cancellation or changes may not be possible once processing has started.

Please carefully check your product, size, color, shipping address, and other order information before completing your purchase.

Tracking Information

Tracking information will be provided once your order has been prepared and handed over to the shipping partner.

Please note that tracking may take 24–72 hours to show its first update after the shipment information is created.

Separate Shipments

If you purchase multiple products, your order may arrive in more than one package. Products may be prepared or shipped from different fulfillment locations.

One package arriving before another does not necessarily mean an item is missing. Separate tracking information may be provided where applicable.

Customs & Carrier Delays

International orders may pass through customs before final delivery. Customs processing can occasionally extend the normal delivery timeframe.

Once a shipment is in transit, delays caused by customs, shipping carriers, weather, holidays, or other circumstances outside our reasonable control may affect the estimated delivery date.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us immediately if you notice an error. Once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed.

Unboxing Video

We strongly recommend recording one continuous video starting before the parcel is opened and continuing throughout the entire unboxing process.

For claims involving damaged, defective, incorrect, or missing items, we may request the original unboxing video as supporting evidence. Photos alone may not always be sufficient to verify a claim.

This requirement does not limit any consumer rights that cannot legally be excluded.

Estimated Delivery

Our standard estimated timeframe is approximately 7–10 business days because our products are processed on demand.

By placing an order, customers acknowledge that the products may not be immediately available for dispatch and agree to the stated estimated processing and delivery timeframe.